FAQ - Cloutor

What are the commission fees for sellers?

We charge a low 7.5% commission fee for every item sold on our platform.

What is the Transaction fee?

All of our payment processing is done via PayPal. None of your payment information is stored on our servers, and all collection of your payment information is done off site. PayPal Charges us 2.9% +.30$ per transaction so we charge 3% to cover for that. We do not charge a transaction fee when purchasing an item/collection.

What is the seller fee?

The seller fee is the same for all vendors selling on the platform no matter where you are located in the US.

The seller fee is as follows:

US = 5$

Updated: 11/7/20

When should I ship my collection when it is sold?

When your item is sold, you have 2 business days to put it in the mail using the free shipping label provided to you via email. Make sure to retrieve your receipt upon drop off of your package. Remember, the faster you put your items in the mail, the faster you get paid out.

How do I get paid out?

After you ship your items to Cloutor HQ and your items have been authenticated, then you are ready to get paid out. Cloutor will release your earnings to you connected PayPal account immediately following confirmation of authenticity.

Can I sell if I live outside of the United States?

We currently do not support buyers or sellers who have a shipping address outside of the United States.

What photos should I upload when adding a collection?

When adding a item/collection, you should upload any photos of the shoes/streetwear that you are selling whether they are from an online source or photos that you have taken. These photos will not be visible to the buyer or anyone visiting the site. These photos only help us in identifying exactly which items you wish to sell.

How do I ship my items?

All items must be shipped in a box that holds all pieces safely and securely. To view all steps, refer to this document. A copy of this document will be sent to you when you sell your item/collection as well.

Can I sell used Items?

We currently are only allowing vendors to sell items that are DSWT (Dead Stock With Tags). For those of you who are unfamiliar with this term, it is another way of saying “brand new, unused”.

Does it cost anything to sign up or to post an item?

Both signing up and posting items for sale is completely free!

How do I sell?

Selling on Cloutor can be taken care of in 5 easy steps. Follow this link to learn how.

Why are prices so high?

Prices in the sneaker industry are constantly changing. As a way for sellers to compensate for this fact and to keep them from having to change the price every other day, they list their sneakers for a “sky ball” price and rely entirely on offers that are made. These offers are usually more inline with the current going rate.

When do I ship my sneakers?

You do not ship your sneakers until they have been purchased on the platform. Once they are purchased, you will receive a pre-paid shipping label via email.

How do I cancel my Cloutor Premium Mebership?

You can easily downgrade your account from Premium to Free by visiting the “Manage” tab in your dashboard.

How do I upgrade my account to Premium?

To upgrade your Cloutor account to Cloutor Premium, visit the “Upgrade” tab in your dashboard. From there, follow the instructions and get ready to enjoy the first ever Cook Group/ Marketplace combination.

faq's